Hyster enjoys a unique relationship with our customers. We try to produce total customer satisfaction created through world class manufacturing. Our objective is to foresee the requirements of all our clients along with address them with lift trucks that deliver the value, the performance and the reliability which they truly demand.
Hyster fully believes in starting with the customer. The company conducts yearly focus groups and offers on-going voice of customer research which is conducted both on-line as well as in the field. We have more than 400 design engineers to translate that input into clever designs by implementing our rigorous review gate process. Advanced tools and virtual prototype builds help ensure the best machine practices come together. Other advanced tools like for instance virtual prototype builds and dynamic modeling help to shorten our product development cycle. We enjoy giving our clients a competitive edge.
All of our machinery are subjected to environmental, virtual and physical tests, so as to guarantee the lowest ownership cost and total reliability. Not only do we test against our own standards, but we are also continually testing against the competition's products. Our final tests take place in real-world customer applications so as to make sure that our products have met our strict standards.
Demand-Flow Manufacturing Which is Lean and Smart
Hyster's manufacturing is world-class driven by its Demand Flow Technology or DFT. Every aspect of plant operation is driven by DFT lean manufacturing principals toward a single objective: to provide total client satisfaction and flawless quality 100% of the time, every time.
Total Quality All The Time
Hyster utilizes an integrated Manufacturing Execution System or MES to initiate excellence from the start. The MES is responsible for managing flow of production. The MES coordinates line activities like quality verification and part sequencing. It also uses torque tools and quality gates to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits in each and every shift. These audits actually hold every worker accountable for constant quality, together with the 5s workplace organization in place to help us achieve it.
As standard with all our products, Hyster provides a wide range of features. The company has remained completely committed to its key focus on both safety and quality, on being innovative every time, and by offering several of the best material handling machinery on the market. These are only a few of the reasons why Hyster has become a leader within the business.